MTM Shipping Policy
Maham the Mentor Books LLC
Overview
We want to get your books to you as quickly and safely as possible. All orders are processed and shipped with care from our Dallas, Texas location.
Processing Time
Direct Orders: Orders are typically processed and shipped within 5 business days of purchase confirmation
Custom or Bulk Orders: May require additional processing time; we'll provide an estimated timeline when you place your order
Orders are processed Monday through Friday, excluding major holidays
Shipping Methods & Rates
Domestic Shipping (United States)
Standard Shipping
Delivery Time: 5-7 business days after shipment
Cost: Calculated based on order weight and destination
Tracking: Provided via email once your order ships
Expedited Shipping
Delivery Time: 2-3 business days after shipment
Cost: Available upon request; rates vary by location
Contact us at maham@mahamthementor.com or (469) 820-0159 for expedited shipping options
International Shipping
We currently ship within the United States only. For international orders, please purchase through:
Shipping Costs
Order Tracking
Once your order ships, you'll receive:
Shipping confirmation email with tracking number
Carrier information (USPS, UPS, or FedEx)
Estimated delivery date
Track your package anytime using the tracking number provided.
Delivery Issues
Lost or Stolen Packages
If your tracking shows "delivered" but you haven't received your order, please:
Check with neighbors or building management
Verify the shipping address on your order confirmation
Contact us within 7 days at maham@mahamthementor.com
We'll work with the carrier to resolve the issue
Damaged in Transit
If your book arrives damaged, contact us within 7 days with:
Your order number
Photos of the damage
Photos of the packaging
We'll send a replacement at no cost to you
Incorrect Address
Please double-check your shipping address before completing your order
We cannot be responsible for orders shipped to incorrect addresses provided by the customer
Address changes must be requested within 24 hours of order placement
Undeliverable Packages
If a package is returned to us as undeliverable:
We'll contact you to verify the correct address
You'll be responsible for reshipping costs to send the order again
Refunds will be issued minus original shipping costs if you choose not to reship
Bulk Orders & Special Arrangements
Ordering 10 or more books? We offer:
Free standard shipping on qualifying bulk orders
Flexible delivery options for schools, organizations, and events
Direct shipping to multiple locations (additional fees may apply)
Contact us to discuss your bulk order needs:
📧 maham@mahamthementor.com
📞 (469) 820-0159
Digital Products
eBooks and Audiobooks are delivered instantly via email:
Amazon & Retail Partner Orders
Books purchased through Amazon, IngramSpark retailers, or other platforms follow those retailers' shipping policies. Please refer to the platform where you made your purchase for shipping information.
Contact Us
Questions about your order or shipping?
📧 Email: maham@mahamthementor.com
📞 Phone: (469) 820-0159
📍 Address: 3225 Martin Luther King Jr. Blvd., Ste. 130, Dallas, TX 75210
Average response time: 3 business days
This shipping policy is effective as of [10/22/2025] and applies to all direct purchases from Maham the Mentor Books LLC. We reserve the right to update this policy at any time.